Do you want to improve your customer service experience? Do you want your customers to say good things about your business to others? Your level of service relies upon on whether your customers will remain, or not. The total customer service is not only about quick service but creating a positive experience so that your customers can give a positive referral to others.
Below are 7 tips on bettering your customer service:
1. Deliver a consistent experience: Customers have high expectations and it's your job to deliver. The space between what you can deliver and what your customer expects can be bridged with consistency. Follow-up on the customer's call and keep the promise you made to the customer.
2. Measure your customer service: How do I measure customer service? Send surveys to your customers to get their feedback or comments. And if their feedback doesn't match what your company offers, make the required adjustments to give your customer a total satisfied experience. Contact your own business as a new prospect and see how quick the service is and how effective your customer service rep managed your request.
3. Compare your service: Check out your competition in the same industry. Get in touch with them as a new prospect so that you can get a feel on whether their customer service is powerful and meet your needs.
4.Invest in the best practice: The more you invest on the best practice to enhance your customer service, the more your customers will be content and revenue will be at its greatest. When you work on keeping your customers pleased you increase your bottom line.
5. Tailor to their needs: Your customer wants a solution; reply to their request in a timely manner. Your customer wants expertise; make sure your reps are trained and qualified in the field of giving a satisfying experience.
6. Make even your policies: In order for your customer to have a "total" superior experience, they need to receive a full interaction from the time they enter the front door until they eventually leave. Your business should be about your customer, not vice versa.
7. Provide them: Whether it is via email, phone, fax, virtual, etc... Make sure your services are up to date. Make sure that what you promise is matched up with the available resources.
No comments:
Post a Comment